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Connection Problems and Communications Errors

Connection Problems and Communications Errors



If you encounter communications errors while trying to update the header or upload a dictation in EditScript MT, it is an indication that your computer is having difficulty connecting to the EditScript server. This could result from a temporary connection problem, or it could mean that your internet connection is unreliable or down. EditScript MT will continue to upload completed documents until it succeeds when connection is re-established.

To verify this, please open up Internet Explorer and try to connect to http://www.escription.com. Once here you should enter your institution name in the Customer Log In box on this page and sign into your institution's page. You will need to enter your user name and password that you use for EditScript. If this is slow or you are unable to connect to this page, your internet connection is not working properly. If this is the case you may be having network issues or other hardware trouble that may be causing this. The problem may also be with your internet service provider, so you should contact their support group to help in resolving this type of connection problem. If your internet connection is working fine please let us know and we can look into this issue further.



Type the Institution shorthand name in this box (ex: Legacy)


You should be prompted to Login with a username and password.

What does it mean if I get communication errors?

If you get communications errors while working in EditScript-MT trying to update the header, or upload a dictation, it means your computer is having trouble connecting to the eScription server. This could be a temporary connection problem, or it could mean you are having problems with you internet connection. You can check to see if you internet is working by trying to load any web page. This message is a warning, and not an error. You can keep working as long as you have dictations to work on, EditScript-MT will keep trying to upload until is succeeds once the connection is re-established.

You could also try a few other things for further network diagnostics. The easiest thing to check is your upload and download speeds which will help determine if you are experiencing strictly a network/slowness issue as opposed to an EditScript problem.

Visit any of these sites to run an internet speed test on your computer:
http://www.speakeasy.net/speedtest/
http://www.speedtest.net/
http://myspeed.visualware.com/servers/hpn.html
















You should see a screen that looks similar to this at the end of the test:



Download Speeds

Since the recommended connection types are DSL/Broadband, the ideal download speed is in the 8000 kbps range.
                                   
2000 Kbps speed
Length of Audio          
Time it takes to download Audio
1 Minute
2.5 seconds
5 Minutes
12.5 seconds
10 Minutes
25 seconds
15 Minutes
36.5 seconds
                                   
4000 Kbps speed
Length of Audio          
Time it takes to download Audio
1 Minute
1 second
5 Minutes
6 seconds
10 Minutes
12.5 seconds
15 Minutes
19 seconds
                                   
8000 Kbps speed
Length of Audio          
Time it takes to download Audio
1 Minute
< 1 second
5 Minutes
3 seconds
10 Minutes
6 seconds
15 Minutes
9 seconds

Upload Speeds

Generally, upload speeds are much slower than download speeds. If your upload speeds are very low (in the low 100s for kb/s) you may experience problems uploading jobs even though you can download jobs just fine. This is strictly an Internet Service Provider issue (ISP) and the best thing to do is to contact your ISP should you encounter internet slowness issues.

Another test you can perform is called a Trace Route. This is more on the technical side and is used to determine the exact path your computer uses to reach eScription services.

On Windows XP

  1. Click on the Start menu
  2. Find and click on the Run option
  3. Type "cmd" in the box and then hit enter
  4. A new window should pop up, type "tracert www.escription.com" and then hit enter
  5. Let the trace route finish and then take a screenshot of the results if possible

On Windows Vista

  1. Click on the Start menu
  2. Either use the windows key+R shortcut or type "cmd" in the search box and hit enter
  3. A new window should pop up, type "tracert www.escription.com" and then hit enter
  4. Let the trace route finish and then take a screenshot of the results if possible



It is best to take a screenshot of your trace route results and forward these results to a support representative or any other technical support for further analysis.



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