Blog Archive

Repair Word 2007

Running a "Detect and Repair" in Word 2007

Sometimes the best solution to EditScript MT problems is a "Detect and Repair" in Microsoft Word. Should re-installing EditScript MT (as outlined on Page 9) fail to resolve the issue a "Detect and Repair" can fix the problem. A "Detect and Repair" resets all Microsoft Word settings to their defaults.

In Word 2007, this process is a bit different. This process is called "Microsoft Office Diagnostics" instead of a "Detect and Repair".


To start, click on the Office Button on the top left corner of the screen. This should give you a menu that looks like this:







Click on the Word Options button









You should be presented with another screen that looks like this:



  1. Click on the Resources button on the bottom left hand menu
  2. Then click on the Diagnose button located next to the "run Microsoft Office Diagnostics" feature
  3. Follow the steps Office gives you and this should complete the repair of Microsoft Office.



Repair Word 2003

Running a "Detect and Repair" in Word 2003

Sometimes the best solution to EditScript MT problems is a "Detect and Repair" in Microsoft Word. Should re-installing EditScript MT (as outlined on Page 9) fail to resolve the issue a "Detect and Repair" can fix the problem. A "Detect and Repair" resets all Microsoft Word settings to their defaults.

Note: Sometimes doing a "Detect and Repair" will require the original Microsoft Office CDs. Do NOT attempt to do a "Detect and Repair" unless you have those CDs readily available.

Backing up Data

Before starting a Detect and Repair you should back up any Microsoft special configurations because they can be lost during a "Detect and Repair".

1. Open My Computer and go to the following directory:
C:\Documents and Settings\YourUsername\Application Data\Microsoft\Templates

2. Click once on the file called Normal.dot. Then click on Edit> Copy To Folder...




3. Click on 'Desktop' in the list, and then click the 'Copy' button on the screen.


4. Navigate to C:\Documents and Settings\YourUsername\Application Data\Microsoft\Office
5. Click once on the file called MSO1033.acl. Then click on File > Copy To Folder...



8. Click on Desktop in the list, and then click the Copy button on the screen.
Running A Detect and Repair

1. Open Microsoft Word
2. Go to Help > Detect and Repair


3. Check both checkboxes on the screen that follows and then click Start


This should start the Detect and Repair process. During this time period you may be asked to provide the Microsoft Office CDs that came with the program.

Note: If you start a "Detect and Repair" and are prompted for CDs, you will NOT be able to run Microsoft Office products (Word, Excel, etc) until you provide Microsoft Office with the CDs and complete the "Detect and Repair" process. Also, if you are using Microsoft Outlook, you may experience a loss of information (e-mails) after a Detect and Repair.


















After the process completes, you will need to restore the two files we copied to your desktop:

1. Go to your desktop. Right-Click once on the file called Normal.dot and choose Cut.

2. Open My Computer and go to the following directory:
   C:\Documents and Settings\YourUsername\Application Data\Microsoft\Templates

3. Click on Edit > Paste. If prompted to overwrite the file, say 'Yes'.


4. Navigate to C:\Documents and Settings\YourUsername\Application Data\Microsoft\Office

5. Minimize this window

6. Go back to the desktop and Right-Click once on the file called MSO1033.acl and choose Cut.

7. Maximize the window we minimized in step 5

8. Click on Edit > Paste. If prompted to overwrite the file, say 'Yes'.


Congratulations! You have just performed a Detect and Repair!

If you continue to run into problems please inform your Transcription Manager or IT contact.



Uninstall/Reinstal

How to Properly Uninstall/Reinstall EditScript MT


First, download the appropriate installer for the version of EditScript MT you wish to re-install (available on the eScription customer center). Then remove the program like you would for any other Windows program via the Control Panel and Add/Remove Programs. Once EditScript is removed, you will need to manually remove EditScript MT files left over. In order to do this you must:

Version 6

  1. Navigate to C:\Program Files\eScription
  2. Delete the EditScript  folder.

Version 8 & 9

  1. Navigate to C:\Program Files\eScription
  2. Delete the EditScriptV8 folder
  3. Navigate to C:\Documents and Settings\<user name>\Application Data\eScription or C:\Users\<user name>\Application Data\Roaming\eScription\EditScript if you are running Vista
  4. Delete the EditScriptMT folder

Now, you can run the "downloader.exe" and install EditScript MT by following the prompts. If you are installing Version 8 or 9 on a Vista machine you can follow the instructions listed on Page 7.

There should be a listing for EditScript in the Add/Remove Programs section

Specification

EditScript MT Specifications



The system on which EditScript MT is installed must meet or exceed the hardware and software requirements listed below:

HARDWARE
Memory: 512 MB installed RAM dedicated to the CPU

Processor: 1 GHz

Disk Space: 5 GB of available disk space on the operating system partition

Communications: Broadband Internet connection is highly recommended (LAN, DSL, or cable
modem)

-Minimum of a 56KB modem connection


By right clicking on My Computer and going to Properties you can see if your computer meets the Memory and Processor requirements.





By double clicking on My Computer you can see if you meet the Hard Drive disk space requirements.











Foot Pedal:
-Infinity USB foot pedal (version 8 only)

OR

-Infinity foot pedal with 9-pin serial port connection with either
-Belkin F5U409 USB PDA Adapter or
-Dynex DX-UBDB9 USB PDA/Serial Adapter Cable

Audio: -Speaker/headphones
-Sound Card: SoundBlaster-compatible, including the capability to play audio from multiple sources simultaneously

NOTE: Some older or on-board soundcards have difficulty playing
audio from EditScript and third-party applications at the same time,
but are otherwise SoundBlaster-compatible. This can cause audio
loss on the PC until the machine is restarted. If you experience this
problem, disable sound from the third party application(s), including
Windows Default Sound Scheme, while in EditScript.

Monitor: At least 17” (19” recommended) CRT or LCD, with a resolution setting of
1024x768 or higher

SOFTWARE

Version 6

Operating System: Windows XP (Only 32 bit versions are supported.)

Microsoft Office: Office 2003 with Service Pack 3
(Trial version does NOT work)

Version 8 & 9

Operating System: Windows XP or Windows Vista (Only 32 bit versions are supported)

Microsoft Office: Microsoft Office 2003 with Service Pack 3 or Microsoft Office 2007 (Trial version does NOT work)

You can check what version of Microsoft Office you are running by opening Microsoft Word and going to the Help toolbar then by clicking on About Microsoft Office Word in the drop down menu.


A new window should pop up that has the Version of Microsoft Office listed at the top.



Currently, you will want to be on Service Pack 3 (SP 3) for Word 2003. You can search for it online to download if you do not have Service Pack 3 installed but are using Word 2003.


AntiVirus: If McAfee Anti-Virus software is installed on the desktop/workstation machine, it must be a minimum of Version 8.  Regardless of which Anti-Virus vendor or product is used, the following directories (and all subdirectories) must be excluded from scanning:

In Vista: \Users\<username>\AppData\Roaming\eScription\EditScriptMT

In Windows XP: \Documents and Settings\<username>\Application Data\eScription\EditScriptMT

eScription software has known conflicts with some antivirus software that may affect a user's ability to work.  There is most likely a conflict on your computer if you have seen the following message while using EditScript MT:




To assist all eScription users we have provided the following instructions for excluding directories from being scanned by five popular antivirus utilities.  We recommend that you follow these guides closely if you have encountered this error while using EditScript MT.

Firewalls: If a hardware-based firewall is in use, it must be configured to allow access
to www.escription.com via ports 80 (http) and 443 (https). If a software firewall is installed, the same ports will need to be given access. In addition, software-based firewalls may need to be configured to allow all executables located in the EditScript MT installation directory to have Internet access.

Microsoft: .NET 2.0 SP1(minimum)

The .NET framework can easily be downloaded online. The .Net Framework helps to ensure the foot pedal will work correctly and is a required component for EditScript MT.  Check the Add/Remove Programs tab under the Control Panel to see if you have the .Net Framework.



Installing EditScript MT 8 & 9 on Windows Vista

Microsoft has implemented a new file structure in the latest release of the Windows Operating System, Vista.  In the new file structure, the EditScript MT installer will be downloaded as a hidden file and kept in a directory that may be unfamiliar to most users.  To compensate for this there is a slightly different installation process outlined below:

1.  Log in to www.eScription.com using the Institution that you work for and the EditScript username and password provided by your transcription manager.

2.  Navigate to the "MT" section and then select software downloads.  Click on the link for the most recent version of EditScript and save the installer to your computer.

3.  In order to locate this file you will need to configure Windows to show hidden files.  Enter the Control Panel by opening the Start Menu and selecting the appropriate menu option.  Select the Classic View option (if available) in the left margin of the window.

4.  Double click on the icon labeled "Folder Options" and navigate to the "View" tab.

5.  Under the Hidden files and folders section select the radio button labeled "Show hidden files and folders."

6.  Remove the checkmark from the checkbox labeled "Hide extension for known file types" and the checkbox labeled "Hide protected operating system files."  When this is complete the Folder Options screen should look similar to the following image.




7.  At this time you should be able to locate the installer in the directory listed below:

C:\Users\<username>\AppData\Roaming\eScription\EditScriptMT

8.  Run the installer (ESInst.exe).

            At this point the installer should install EditScript MT.  If you encounter any issue following these instructions please contact your transcription manger for further assistance.


Test Escription Server is Down



Error : 790 : Cant login to Escription Account




Solution :
1)Go to start -> run
2) type cmd
3) A CMD window will open their type

  tracert escription.com

4) If their is any error Means Escription server has some problem



C:\Documents and Settings>tracert escription.com















































TEMPLATES ARE NOT VISIBLE PROPERLY

Escription Problems : Error 789



Error : TEMPLATES ARE NOT VISIBLE PROPERLY




Solution :


1)Go to Tools --> Options and select Save tab and tick allow fast saves
2)Try Alt+M

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