Solutions : Error FAQs
Q: How do I fix error 53: File not Found?
A: This error can occur when the default Internet Browser
is set up incorrectly. In order for EditScript
MT
Q: How do I fix error 429?
A: When using Microsoft Office
it must be installed as a complete install. Choosing not to install as a
complete install may cause specific components needed by EditScript to not be
installed as needed.
Q: How do I fix error 430?
A: This problem occurs due to an
issue with EditScript 6 and 8 co-existing on the same computer. There are 2
known fixes for this problem.
- Find and install EditScript
8.0.48 or higher which fixes this issue. You will have to check with a
support representative to see if the institution you are working with is
capable of running this version of EditScript (servlet build must be
8.0.46 or higher).
- If the institution you are
logging into is not capable of running EditScript 8.0.48 or higher you can
try the following:
a) Download the installers for
EditScript 6 and 8 to your desktop (via the customer center at http://www.escription.com)
b) When you need to switch between
version 6 and 8 run the corresponding installer for that version
c) The installer should notify you that
this version of EditScript already exists. Choose the "repair" option
to fix EditScript
d) Repeat steps B and C whenever you
need to switch between versions.
Q: How do
I fix error 462: Remote server machine does not exist or unavailable?
A: This error occurs because EditScript can't talk to
the Institution to connect. When this occurs, the best thing to do is to try
re-installing EditScript by following the instructions on page 9.
Q: How do I fix error 1155?
A: This error can occur upon installation of
EditScript. This error indicates that there is a problem with the “Windows
Installer”. It is recommended that you remove and re-install the Windows
Installer by:
- Going to Start -> Control
Panel -> Add or Remove
Programs
- Remove the “Windows Installer”
- Download the latest Windows
Installer by searching Microsoft’s website
- Run the “Windows Installer”
Q: How do I fix Error 2738: Could not access
VBScript run time for custom action?
A: This should only occur on Vista computers. This error
message indicates that the VBScript engine is not currently registered on the
machine where the install/uninstall is taking place.
The VBScript engine can be quickly registered by following these steps:
1. Run Command Prompt as administrator
1.1 Start Menu -> All Programs -> Accessories
1.2 Right click on Command Prompt and select Run as administrator
2. Type cd %windir%\system32 into the Command Prompt and hit Enter
3. Type regsvr32 vbscript.dll into the Command Prompt and hit Enter
1.1 Start Menu -> All Programs -> Accessories
1.2 Right click on Command Prompt and select Run as administrator
2. Type cd %windir%\system32 into the Command Prompt and hit Enter
3. Type regsvr32 vbscript.dll into the Command Prompt and hit Enter
Q: The EditScript logo shows but
EditScript never starts, how do I fix this?
A: If EditScript logo box appears but
EditScript won't start, there could be an issue with the Windows DEP (Data
Execution Prevention) setting. This can be fixed by:
- Right click on My Computer
- Select Properties
- Click on the Advanced tab
- Go to Settings under the Performance Section
- Click on the Data Execution Prevention tab
- Select the first radio button:
"Turn on DEP for essential Windows Programs and Services only"
Q: I am getting an Automation
error with EditScript, how can I fix this?
A: Automation errors are often Microsoft
Word related. Error 429: ActiveX
component can't create object is
an example of this. First, make sure you are running EditScript 8.0.57 or
higher. If you still encounter problems afterward it is recommended that you
try a "Detect and Repair" in Microsoft Word. There are instructions
on page 10 of this document on how to do this.
Q: I am running Vista
and am having problems inserting Templates, how can I fix this?
A: Internet Explorer 8 is not yet
supported with EditScript, you may experience errors with templates if you are
using Internet Explorer 8. Otherwise, please install the Microsoft fix located
at http://support.microsoft.com/kb/927009/en-us#fixitforme
Q: What does it mean if I get communication errors?
A: Please refer to the Connection Problems and Communications Errors section in this document on page 16.
Q: How do I fix a "Value cannot be null,
Parameter value:ptr" error?
A: This error should only occur on Vista
64 bit Operating Systems. Currently, Vista
64-bit edition is not supported by EditScript version 8 or version 9. Vista
32-bit edition is the only Vista version that
currently works with EditScript.
Q: How do I fix the "Microsoft Word was unable
to load a custom eScription addin" Macro Security problem?
A: In Word 2003 this is often fixed with a
"Detect and Repair" of Microsoft Word (Page 10).
In Word
2007, there is an option for that is set to disabled by default which needs to
be enabled:
- Click on the Office Icon in the
top left corner
- go to Word Options ->
- Make sure the “Disable all application Add-ins”
option is unchecked
Additional Information
This may have been caused because your Macro Security Level is set
to 'Very High'. In order for EditScript
MT
Current Workaround:
The
available workaround continues to be that users should set Word macro security
to Low. For instructions on manually setting the macro security level in
Microsoft Word, please visit one of the following links that are applicable to
the Word version running on the EditScript machine. Please note that
before following the steps outlined in the links below, all instances of Word
or applications that use Word (such as EditScript MT and Microsoft Outlook) must
be closed.
Further Actions:
We are currently rebuilding the newest versions of
EditScript MT 8 and EditScript MT 9 with updated certificate files which will
subsequently allow users to set their macro security level back to higher
levels if installed. We hope to have these installers deployed by
5/28. We are also continuing to investigate other options and will
provide ongoing communication as we have it.
Q: How can
I fix the “No Database URL is specified in the EditScript MT Options file”
error?
A: This error occurs when a needed setting is missing
from this localOptions.xml file in the EditScript Directory. The
localOptions.xml file should have an entry like:
<option>
<optionID>58</optionID>
<name>Login Location</name>
<category>Login</category>
<value>mhhs</value> <-institution
name here is probably missing
<guiType>-1</guiType>
<helpText/>
<privilegeRequired>0</privilegeRequired>
<whenEffectiveInES>0</whenEffectiveInES>
</option>
This has
been documented in development case 18738 and it is best to contact eScription
support to fix the issue.
Q: How do I fix a “Winword has terminated unexpectedly” error?
A: It is recommended that you upgrade to the latest
version of EditScript first. This alone can resolve the error sometimes. If you
continue to have issues after re-installing EditScript, please try a
"Detect and Repair" in Microsoft Word. There are instructions on page
10 of this document on how to do this.
Q: How do I fix a "No Database URL Specified…"
error?
A: This is a problem with a specific file called
localOptions.xml that controls login information to EditScript. Please report
this problem to eScription Support so Support may manually fix the problem on
your computer.
Other FAQs
Q: How do I determine which version of EditScript I
am running?
A:
Version 6
- Select eScription from the Menu Bar at the top
- Select About EditScript from the drop-down menu
- A new window should pop up
showing you what version you are running
Version 8
& 9
- Go to the eScription Menu Bar
on the right and select Help
from the drop down menu
- Select About
- A new window should pop up
showing you what version you are running
Q: I have problems with my contact files and/or CC
list, how can I fix this?
A: The easiest thing to try to fix this problem is to
delete the contact files and then restart EditScript
MT.
Version 6
- Navigate to C:\Program Files\eScription\EditScript
- Locate all files with the
prefix "Contact" and delete them
- Log back into
Version 8
& 9
- Navigate to C:\Documents and Settings\<user
name>\Application Data\eScription\EditScriptMT
- Locate all files with the
prefix "Contact" and delete them
- Log back into
Q: Where do
I find necessary Microsoft Office & Microsoft Word Updates?
A: Microsoft
Windows Updates and Microsoft Office Updates can be found at http://windowsupdate.microsoft.com
Q: How do you remove eScription Dictionaries?
A: The eScription Dictionaries are located in the
following path by default: C:\Program
Files\eScription\EditScript\
The filenames for the dictionaries are as follows:
escription0.dic, escription1.dic, escription2.dic, escription3.dic,
escription4.dic To disable the installed eScription dictionaries please remove all five eScription dictionary (.dic) files from the installed directory. Be aware, when upgrading to newer versions of EditScript-MT the dictionaries are automatically re-installed.
Q: Why is EditScript MT
A: Your computer may not meet the
minimum requirements for EditScript. Please check the specifications listed on
page 2 of this document. You can also check the Windows Task Manager to
determine if there are other programs that might be slowing down your computer:
- Press control-alt-delete once
- Select Task
Manager
- Click on the Processes
tab
- Click on the CPU
column header to sort by processor usage
Only the System Idle Process should have a number in the CPU
column higher than 50. If other programs have consistently high numbers, it
could indicate that that process is causing the problems.
Q: My Red Box cursor isn't showing up, what can I
do to fix this?
A: For Windows XP try changing the display theme on
your computer by doing the following:
- Right-click on the desktop
- Click on Properties
- Click on the Themes tab
- Select either the Windows XP or Windows XP modified theme
Q: How can I get my templates to open up in
EditScript and not in a separate Word window?
A: Please refer to the "Adjusting .doc file
extensions for Template Issues" section on page 21.
Q: Exactly what versions of Word are supported with
EditScript?
A: The versions are as follows:
2007
Office products (versions 8 and 9 only)
- Office Basic
- Office Standard
- Office Home and Student
- Office Small Business
- Office Professional
- Office Professional Plus
- Office
- Office Ultimate
2003
Office products
- Office Basic
- Office Home and Student
- Office Standard
- Office Small Business
- Office Professional
- Office Professional
Q: EditScript is “shadowing” text and the screen is
“super-imposing” itself. How can I fix this?
A: This is most likely because the default background
color is set to a color other than white. Please follow the below steps to
ensure your color settings are correct:
In Windows
XP
- Go to the Start Menu, and then to Control
Panel
- Click on Display and another window should pop up.
- Click on the Appearance tab
- Click on Advanced and a new window should pop up
- Click on the Item drop down box
and navigate to Window at the
bottom
- With Window selected, make sure the Color1 box is set to white (top left)
In Windows Vista
- Right Click anywhere on the
Desktop
- Click on Windows Color and then Appearance.
This will bring up a new window.
- Click on Advanced in the lower right
- On the drop down list under Item please choose Desktop.
- On the drop down list of Color 1: select White
Q: My Word Toolbars aren’t working with
EditScript, how can I fix this?
A: This is probably due to a Global Word Template file
called “Normal.Dot” becoming corrupted. In order to fix this you will want to:
- Close out all Word Documents
- Press CTRL+ALT+DELETE and go to
Task Manager
- Make sure that “WINWORD.EXE”
isn’t running in the Processes
Tab
- Navigate to C:\Documents and Settings\user name\Application
Data\Microsoft\Templates and rename the “Normal.dot” file
- Open Word and this should create
a new “Normal.dot”
The
downside to this method is that all shortcuts and text autocorrect entries are
still in the old corrupted “Normal.dot”.
